Frequently Asked Questions

Moissanite is a brilliant gemstone that was first discovered by scientist Henri Moissan in 1893. Today's moissanite is carefully lab-created to be even more beautiful than the original rare mineral.

Why customers love moissanite:

• More sparkle than diamonds - 2.4x more fire and brilliance
• Passes diamond testers - Registers as diamond on most standard testers
• Nearly as hard as diamonds - 9.25-9.5 on the Mohs scale (diamonds are 10)
• Eco-friendly - Lab-created with no mining impact
• Exceptional value - Get diamond-level beauty for much less

Yes! Moissanite passes most standard diamond testers.

Here's what you need to know:

• Thermal testers: Moissanite passes these tests because it conducts heat similarly to diamonds
• Basic pen testers: Most will register moissanite as diamond
• Advanced testers: Only specialized electrical conductivity testers can distinguish moissanite from diamond

Moissanite actually outperforms diamonds in several key areas:

• Brilliance & Fire: More sparkle and rainbow flashes than diamonds
• Durability: Nearly as hard as diamonds - perfect for daily wear
• Value: Same stunning look for 90% less cost
• Ethics: 100% conflict-free and eco-friendly
• Clarity: Lab-created perfection available
• Testing: Passes standard diamond tests

The only difference most people notice is that moissanite actually sparkles more than diamonds!

Absolutely! Every piece is certified authentic moissanite that passes diamond testing.

What you get with every purchase:

• Certificate of authenticity - Proving genuine moissanite
• Diamond tester confidence - Passes standard jewelry store tests
• Quality guarantee - Premium grade stones only
• One year warranty - Against manufacturing defects

We work exclusively with top-tier suppliers and personally inspect every piece to ensure it meets our premium standards.

We accept all major payment methods for your convenience:

• Credit & Debit Cards: Visa, MasterCard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Buy Now, Pay Later: Klarna, Afterpay, Shop Pay Installments
• Cryptocurrency: Bitcoin and other major crypto (contact us)

Yes! We offer several financing options to make your purchase more manageable:

• Klarna: Pay in 4 interest-free installments
• Afterpay: Split your purchase into 4 payments
• Shop Pay Installments: Flexible payment plans

Choose your preferred option at checkout. Approval is instant and based on your financial situation.

Once your order ships, you'll receive:

• Email confirmation with tracking number
• SMS updates (if opted in)
• Direct link to carrier tracking page

You can also contact us anytime with your order number for status updates.

We currently offer:

• Standard Shipping: 5-7 business days

All orders are insured and require signature confirmation for security.

We offer a 30-day return policy:

• Items must be in original, unworn condition
• Original packaging and documentation required
• Return shipping is free for defective items
• Custom pieces are non-returnable unless defective
• Refunds processed within 5-10 business days

Yes, we ship worldwide! International shipping details:

• Available to most countries
• Duties and taxes may apply (customer responsibility)
• Delivery times vary by location
• All shipments are fully insured
• Tracking provided for all international orders

Contact us if you're unsure about shipping to your location.

Moissanite is incredibly durable and easy to care for!

Daily cleaning (keeps maximum sparkle):

• Warm soapy water + soft toothbrush = perfect shine
• Rinse and dry with soft cloth
• Takes just 30 seconds for maximum brilliance

Storage & protection:

• Store in individual pouches to prevent scratching
• Avoid harsh chemicals and extreme heat
• Professional cleaning once a year (optional)

All Moissanite Vault products come with a limited warranty against manufacturing defects for a period of one year from the date of purchase. This warranty covers:

• Manufacturing defects
• Stone integrity and setting quality
• Metal quality and plating
• Prong and setting security

Not covered: Damage resulting from normal wear and tear, accidents, misuse, abuse, improper storage or cleaning, unauthorized repairs or modifications, or loss of stones due to prong damage from impact.

To make a warranty claim, please contact our customer service team with your order number and a description of the issue.