Terms of Service

1. Introduction

Welcome to Moissanite Vault. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you may not use our website or services.

2. Definitions

Throughout these Terms, the following definitions apply:

• "We," "us," "our," and "Moissanite Vault" refer to Moissanite Vault, its owners, directors, officers, employees, agents, and affiliates.
• "You" and "your" refer to the individual or entity accessing or using our website, products, or services.
• "Website" refers to Moissanite Vault's website and all related subdomains.
• "Products" refers to the moissanite jewelry, watches, and accessories available for purchase through our website.
• "Services" refers to any services offered through our website, including but not limited to product customization, engraving, and repairs.
• "Content" refers to all information, text, images, data, links, software, or other material accessible through our website, whether created by us or provided by other sources.

3. Products and Pricing

All products displayed on our website are subject to availability. We reserve the right to discontinue any product or modify any product description at any time.

Prices for our products are subject to change without notice. We make every effort to ensure that our prices are accurate, but errors may occur. If we discover an error in the price of a product you have ordered, we will inform you and give you the option of continuing with the order at the correct price or canceling the order.

4. Orders and Payment

When placing an order, you agree to provide accurate and complete information, including payment details and shipping address. We reserve the right to cancel or refuse any order for any reason, including but not limited to:

• Suspected fraudulent activity
• Incorrect pricing or product information
• Product unavailability
• Shipping restrictions to your location

We accept various payment methods as indicated on our website. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is accurate and complete.

5. Shipping and Delivery

We ship to the locations listed on our website. Delivery times are estimates only and are not guaranteed. Factors outside our control, such as customs clearance and local delivery conditions, may affect actual delivery times.

Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for providing the correct shipping address and for any taxes, duties, or customs fees associated with international shipments.

6. Returns and Refunds

Our return and refund policy is as follows:

• Returns are accepted within 30 days of delivery for unused, undamaged products in their original packaging
• Custom-made or personalized items are not eligible for return unless they are defective
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned items

To initiate a return, please contact our customer service team for a return authorization and detailed instructions.

7. Warranty Information

All Moissanite Vault products come with a limited warranty against manufacturing defects for a period of one year from the date of purchase. This warranty does not cover:

• Damage resulting from normal wear and tear
• Accidents, misuse, or abuse
• Improper storage or cleaning
• Unauthorized repairs or modifications
• Loss of stones due to prong damage from impact

To make a warranty claim, please contact our customer service team with your order number and a description of the issue.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Moissanite Vault or its content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our website without our prior written consent.

9. User Conduct

When using our website, you agree not to:

• Use the website in any way that violates any applicable laws or regulations
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Use the website to transmit or send unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to our systems
• Use any robot, spider, or other automatic device to access the website
• Introduce any viruses, trojan horses, worms, or other harmful material

10. Limitation of Liability

To the fullest extent permitted by law, Moissanite Vault shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability for any claims arising under these Terms shall not exceed the amount paid by you for the products or services giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Moissanite Vault and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:

• Your use of our website, products, or services
• Your violation of these Terms
• Your violation of any rights of another party
• Your conduct in connection with the website

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law. Any dispute arising from or relating to these Terms or your use of our website shall be exclusively submitted to the courts of New York County, New York.

13. Changes to Terms

We may revise these Terms at any time by posting an updated version on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms. It is your responsibility to check these Terms periodically for changes.

14. Contact Information

If you have any questions about these Terms, please contact us at:

info@moissanite-vault.com